An Energy Performance  Certificate (EPC) is valid for 10 years and can be reused as many times as required within that period.

The regulations require an EPC to be commissioned, if there is no valid EPC for that building, before a building is put on the market.

Before marketing a building for sale or rent a person acting on behalf of the seller or landlord (for example, the estate or letting agent) must be satisfied that an EPC has been commissioned for that building.

All advertisements in the commercial media must clearly show the energy rating of the building (where this is available).

The regulations require an EPC to be given free of charge to the person who becomes the buyer or tenant of the building.

An EPC shows the energy efficiency rating on an A–G rating scale for a building and also includes recommendations on how to improve energy efficiency.

The EPC includes information showing which of the recommendations 

would be eligible for finance under the Green Deal scheme, if they were carried out.

There are government Green Deal schemes such as Energy Company Obligation Scheme (ECO4), reduced VAT on energy saving products all available to home owners like yourself if you wish to upgrade the energy performance of their homes. ECO4 (Energy Company Obligation) replaced ECO3 from 1st April 2022 and will run until March 2026. You can access green energy deals from the website indicated below: https://gdorb.beis.gov.uk/find-a-green-deal-supplier.

The regulations require an EPC to be given free of charge to you, a physical copy of the of the EPC rating certificate is available to you. A copy can also be viewed electronically on https://www.gov.uk/find-energy-certificate, an open government platform that any one can source from.

If you have a complaint, please follow this procedure:

Please provide as much detail as possible about your complaint, including:

Your name and contact information, The date of the incident, A description of what happened, What you would like us to do to resolve the issue etc.

You can make a complaint by telephone or by email

Contact details: Telephone: +447404148488, Email: [email protected]